Frequently Asked Questions

Yes.

No, we have designed the process to be stress-free – simply return the outfit and we will manage the rest.

Please email info@SKLandon.co.uk three days in advance for cancellations and we will refund your money. If your outfit has already been dispatched, then you may still need to pay. 

No problem – email info@SKLandon.com within 24 hours and we will refund your money. Please note this does not include shipping fees.

Simply pack the item using the same packaging and return it back to us.

Fees include your daily rental fee, delivery fee, and a refundable security deposit.

This varies depending on outfit and designer. We advise a minimum 3 days and a maximum of 10 days.

Email info@SKLandon.co.uk within 24 hours with supporting images and we will send you a replacement or refund your money.

Some designers may offer this service at an additional fee. Please get in touch for more information on this.

Your security deposit covers the following:

• Unreturned Goods – 100% of RRP
• Anything That Cannot Be Repaired
• Small Deductions for Minor Repairs, e.g., a Broken Zip

We trust that all customers will treat the garments with care but please take note of the following:

• Take care when applying makeup.
• Do not spray any perfume directly onto the garments.
• Avoid any spillages when eating or drinking. (Depending on the type of stain, a fee may be deducted from the security deposit. The amount will be confirmed, once the item has been returned and checked.